Tuesday, June 29, 2010

Employee Satisfaction is directly proportional to Customer Satisfaction

“He who would govern others, first should be master of himself.” – Philip Massinger. We must have hear similar sayings though-out or lives, be it by our parents (explaining to us how we can succeed in life) or our bosses (explaining to us how to lead a team). I have however, thought of putting this in context of Customer Satisfaction. This is how I would say it: “He who wants his customers satisfied, first should satisfy his employees”.